Return Policy

Return Policy

Return Policy

At OnlyTans Cosmetics, we value your satisfaction and aim to make your shopping experience as smooth as possible. If you're not completely happy with your purchase, we've got you covered!

  1. Eligibility for Returns

    • Items must be returned within 14 days of purchase/delivery.

    • Items must be unused, in their original condition, with tags and packaging intact.

    • Proof of purchase or receipt is required.

  2. Non-Returnable Items

    • Certain items are exempt from returns (e.g., opened products)

  3. Return Process

    • Contact us by Whatsapp to initiate a return.

    • Provide details of your purchase and reason for return.

  4. Refunds

    • Refunds will be processed once the returned item is inspected and approved.

    • Refunds will be issued to the original payment method.

    • Please allow [14 days] for the refund to be processed.

  5. Exchanges

    • We offer exchanges for eligible items. Contact us to confirm stock availability.

  6. Contact Us

    • For any questions about returns or exchanges, reach us on our WhatsApp which is featured across our website.

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